Helpful resources to support SHCS staff in transitioning to remote work. 

Quick links:
→ Connecting to Your Desktop Remotely
→ Looking After Your Wellbeing
→ Other Resources

Connecting to Your Desktop Remotely

SHCS staff at UBC Vancouver and Okanagan can log onto their UBC desktops and access shared drives remotely.

Step 1: Download Two Pieces of Software

Cisco AnyConnect Secure Mobility Client (the program that runs the UBC VPN)

  1. Browse to
  2. Log in using your CWL credentials
  3. Follow the prompts to download and install Cisco AnyConnect Secure Mobility Client

VMware Horizon Clients (the remote desktop software)

  1. Browse to
  2. Download and install the version of VMware Horizon Clients that is compatible with your home computer

Step 2: Connect to Your Remote Desktop

Connect to the UBC VPN

  1. Open Cisco AnyConnect Secure Mobility Client
  2. Select a server ( or
  3. Log in using your CWL credentials
  4. Once connected, leave Cisco AnyConnect running in the background

Connect to your remote desktop

  1. Open VMware Horizon Clients
  2. Type “” in the connection server field
  3. Type your username and password (the same ones you use to log onto your computer at work)
  4. If there is a domain field, enter “Housing”

Step 3: Disconnect When You Are Done

Given that UBC’s VPN servers are working at maximum capacity right now, please:

  • Disconnect from the VPN when you do not need it for work
  • Avoid streaming videos while you have the VPN running


  • The VPN must always be connected before attempting to connect via VMware
  • If you are unable to connect to the VPN, try selecting a different server because it may be overloaded ( or
  • If you are still unable to connect or receive an error message, please contact Sam Pat at or Aaron Ng at

Looking After Your Wellbeing

During this time, it is so important that you take time to care for yourselves and your families. To that end Melissa Baker, our Nutrition and Wellbeing Manager, shares some simple but effective tips you can put into practice and remind you of UBC-specific resources to support you and your family and colleagues:

There are many aspects of wellbeing to consider when working remotely. Here are some best practices and resources gathered from experience and research.


  • Find a comfortable space to work. The UBC ergonomics resources page can support you in setting up a space.We also recognize that it may be hard to have a designated space to work from, other than the kitchen table etc. You could consider setting up agreements with your significant other/older kids/roommates that when the door is shut (or headphones are on) they don’t bother you but you’ll come out at least a few times a day to hang out while you take a break.
  • Don’t forget to move! Get up and move every hour. If you have phone calls that don’t require video, stand up and pace or walk. Stretch and remember your posture. Here are 10 stretches you can do.
  • Create a routine. Treat it as you would if you were going to the office. Have a start time, and an end time. Take a lunch break – consider getting some fresh air. It is essential to your wellbeing that you are able to create a separation from when you are working, to simply being at home. The more you can structure this, the better you will be at getting your work done during the day, and then relaxing at the end of the day. The risk of these two blending is high so start with this right away.
  • Listen to music. Listening to background music can be very helpful, especially if you are not in the house alone. Spotify and other music providers often offer music with the theme ‘Focus’.  Here’s an Entrepreneur article that explains why.


  • Connect with your colleagues. It will be weird to not see them every day. Consider creating a group chat on Whatsapp or other platform to check in at the beginning and end of the day. See how you can help each other, and also to help keep spirits up.