Create a Shared Vision and Strategic Alignment

Three focus areas

Within Theme 1, the following three focus areas emerged as important to employees across SHCS.

A Shared Vision

Governance and Decision-making

Senior Leadership Excellence

A shared vision

A vision is the image of our organization that we’re all striving toward. Our commitment is to develop and communicate a clear 5-year vision for everyone in SHCS.

Why this matters

A clear vision will help ensure strategic alignment across all levels of SHCS and unify everyone towards the bigger purpose. It will inform decision-making, goal setting, and help us measure success. More profoundly, it will create purpose, inspiring and empowering each of us to help build a more engaged, fulfilling, and positive workplace culture.


  • New: Update departmental 5-year plans annually to ensure continued alignment with UBC plans.
  • Complete: Create a draft of the 5-year vision and mission.
  • Complete: Facilitate broad consultation within SHCS to finalize the 5-year vision, ensuring alignment with relevant UBC plans (i.e., Equity, Diversity, and Inclusion, Wellbeing, Indigeneity).
  • Ongoing: Provide clear and regular communication of the vision and mission.
  • Complete: Develop unit and departmental 5-year plans.
  • Complete: Share unit and departmental 5-year plans with SHCS employees.

Your voice in action

“[I am] happy the People Plan has been initiated to further strengthen SHCS culture through a clearer mission, vision and the acknowledgement of opportunity for improvements.” — SHCS employee survey 2023 participant

Clarity in governance and decision-making

Our commitment is to ensure clarity on decision-making and governance, at the unit level (i.e., SHCS), departmental level (i.e., Bookstore, Food Services, etc.), the division level (i.e., areas within a department) and at the individual level for each employee.

Why this matters

Effective decision-making empowers the right individuals to make the right decisions at the right time, while also driving efficiency and accountability. By clearly outlining expectations and requirements, an effective decision-making process will help contribute to employee satisfaction: with a clear understanding of workplace and performance expectations, employees will be empowered to deliver.


  • Complete: Identify gaps and barriers to clear and efficient decision-making at all levels of the organization.
  • Ongoing: Create and effectively communicate decision-making processes.

Your voice in action

“SHCS is honestly a wonderful workplace. I’d suggest exploring ways of making horizontal coordination stronger across portfolios.” — SHCS employee survey 2023 participant

Senior leadership excellence

Our commitment is to build and maintain a more cohesive, high-functioning senior leadership team.

Why this matters

The leadership team has a critical influence on SHCS workplace culture. When the leadership team is united in a common purpose, collaborating effectively and performing at their highest capacity, they provide inspiration and direction for everyone in their department and across SHCS.


  • Complete and ongoing: Build a more cohesive, collaborative, and aligned senior leadership team, committed to our shared vision.
  • Complete and updated annually: Design and implement a tangible and targeted plan to support the team in achieving this goal. This plan is a living document that is updated annually to describe the successes of the previous year and define new and ongoing goals and aspirations for the next 5 years.

Your voice in action

“The leadership breakfasts are a great opportunity to hear updates, connect and plan.” — SHCS employee survey 2023 participant

SHCS People Plan Home Page

Find out how we got here, where we’re going, and the 3 People Plan themes.

Build Connection and Community

How are we going to build enhanced connections and community in SHCS?

What will SHCS look like in 2025?

  • A more cohesive, high-functioning leadership team unified around a clear vision.
  • Employees empowered to make decisions in support of our clients, customers, and stakeholders.
  • We rate our workplace experience 8/10 or higher.
  • We rate our internal communications 8/10 or higher.
  • We receive timely, accurate information about our work and our workplace.